Shipping
Domestic Shipping
Orders are processed Monday through
Friday, excluding weekends and major holidays (ex:Thanksgiving, Christmas, New Year's Day). Orders received over weekends and on holidays will be processed the following business day. You will receive an order confirmation email, and a follow up shipping confirmation with tracking information. If you have selected pickup, you will also receive an email when it’s available to pick up at IndieRX. . Orders shipped via the Standard Shipping method are typically delivered within 5-7 business days. On occasion, packages can arrive outside of the estimated timeframe due to carrier delays.
Please note, orders shipped to Hawaii and Alaska are typically delivered within 15-20 business days once they are shipped. Please note, on occasion, we have seen delivery times take longer.
International Shipping
We are working tirelessly on working on shipping outside of the US. Please keep checking back for updates!
Returns
We hope that you are happy with your purchase. If you are not completely satisfied, please review our return policies below for online purchases.
SKINCARE PRODUCT PURCHASES
You may return any item purchased at full price in new or gently used condition within 30 days of purchase, by mail. Some orders may be subject to a $9.95 handling fee. Select products and merchandise items are final sale and cannot be returned.
To initiate a return, please email hello@skindierx.com and include your order number and shipping zip code.
If your products) was damaged in transit, please also reach out to us at hello@skindierx.com to initiate a store credit or replacement.
Refunds & Exchanges
We do not offer exchanges.
GIFT CARD PURCHASES
No refunds are permitted. Gift cards are valid for one year after purchase. The value of any lost, damaged or stolen gift card will not be replaced.